Sam Walmart has worked hard to build a shopping experience with his Super Walmart stores. Everything from gardening the groceries, automotive to electronic, household to pet supplies can be found within its walls. As I enter the Walmart stores, I find the greeters friendly and warm and make me feel really welcome. Perusing through the aisles, I can almost hear the merchandise cry out, “Buy me, buy me!” I continue with my shopping, picking out those items I originally came to get, and a few I did not intend to buy. I move toward the checkout lanes, looking for the one with the shortest line and rush to the cashier. She/he greets me with a smile, and asks if I found everything OK. I say yes, returning her smile, smiles are contagious. She scans each item and bags my purchase. I pay for my purchases and place my items in my cart. I say have a blessed day, a response is normally returned, and proceed toward the exit. Now, this is where the problem arises. I am stopped at the door; my purchase is checked and compared with my receipt, as if I am walking out with something I did not pay for. I feel violated and suspected of being a thief. Others who have checked out proceed to the exit and leave. I stand there and watch as only certain ethnic groups are stopped and subjected to the search. My feelings of the warm welcome are now replaced with anger. Sam, what message are you sending to your customers? Although I enjoy the shopping, there are now certain Walmart stores I do not patronize.
